Its not the establishment, its the people in it.

Today my aunt and I had the most tasteless sandwich I've ever had! It was supposed to be sizzling steak with onions and peppers and a wonderful sauce. First, the toaster oven didn't work so they couldn't toast the bread. He heated the meat in the microwave; cheese was non existent somewhere in the sandwich. Don''t know what the meat was; it certainly didn't look like steak!!! There just was absolutely NO TASTE to it. This, after I waited fifteen minutes for him to make two sandwiches for the people in front of me. BAAAAAAAAAAD experience!

The Location:
561 10th Avenue, New York, NY 10036
#18052

Well.. I'm starting to think that these people who are working in these Subways are trying to stretch things a little too far. This was the last straw for me with this company. It's funny how most of the Subways are now side by side with Dunkin Donuts. Huh.. Anyway, after getting poor customer service and an even more poorly made sandwich. I sent Subway's customer service a pretty long comment. I just threw up in my mouth just thinking of that damn sandwich. I am going to post this on as many websites I can possibly come across.

here is the Email I sent.

Please read all the way through as I take you on a journey I wished had never happened. What do you want me to say? I was hungry as a bum on the street and all I wanted was a Subway sandwich. Was that really too much to ask for?

Let me start off by saying that I've been a fan of Subway for almost 10 years. After the changes to the steak sandwich was made last year. It made me a little sad ( I loved the old style Philly cheese steak ). I no longer ordered the beef. It just wasn't the same. However, I did fall in love with the Italian BMT. It's been filling my tummy since last year. So it was the final straw when I walked into the Subway on 10th Avenue by 42nd Street ( Store#18052 ). I went in and asked for a 12" Italian BMT on Herb & Cheese bread. When I saw the man cutting into the bread and putting back half I repeated myself. At the time I was the only person ordering. One other person was sitting in the far back corner. Surely he'd heard my request. I asked him if he can heat my sandwich before I put on the “fixings” . When he removed the sandwich from the toaster, I could not see any meat. I asked him if he put on all the meat and he lifted the bread to show me this. 2 Slices of Salami, 2 slices of Pepperoni, 2 Slices of ham and 2 slices of Provolone Cheese. Now mind you I asked for a 12" and since he'd cut into the bread before making the sandwich, I had received only one slice of each on a 6" sub. I looked at him and he showed no feelings for making such a poor sandwich. I asked him If he could please make my sandwich right, because at six dollars I could have purchased 2 hero sandwiches with heaps of meat for the same price ( Hero’s are like subs made at deli’s ).

He looked at me with a blank look and asked me what I wanted on it. I looked at him in disbelief and told him lettuce. He reached his hand into the tub but the lettuce was red, almost rust colored from being old. I asked him if he had fresh lettuce and he replied. "This is how it comes". I said forget the lettuce and just give me pickles with mayo and mustard. I paid for my sandwich and walked out saying to myself that I wished I knew where a Quiznos was. That was the first time that name had ever popped into my mind and came out of my mouth. The sandwich left a bad taste in my mouth. I was broken hearted. As I sat eating this thing, all my friends could not believe this was what I got. While some of them told me to just never go there again, I was told by most to go to quiznos because Subway was just slipping like Blimpies.

The thing is that I love subway. It has been a part of my life for almost ten years. It has seen me through living in Minnesota, Florida and here in NYC. Unfortunately, Wednesday, February 21st 2007 has been the last straw of poor customer service for me with your company. Over the years I have shown my loyalty to this franchise only to get slapped in the face with a poorly made sandwich that would have even been shunned upon in a third world country. Thank you for showing me that loyalty means nothing with this company.

There are good and bad everywhere, I personally have had both with many places like restaurants. I believe with having one or two bad experience we should not generalise it.

The last time I ate at subway, I thought I was dying. I have been eating at these establishments for years. My latest favorite was the Italian BMT with double meat, double cheese, double bacon(even though it doesn't come with bacon I had them do 8 slices every time), all the fixins, oil/vinegar, salt/pepper, on a 12 inch whole weat toasted loaf. The last meal I ate from there (with a friend of mine) just about killed us both. I have never felt so much pain in my life. Food poisoning sucks. We both returned to the store the following week to voice our complaints to the manager of the establishment in person, since we had been frequenting this particular eatery on a regular basis for about 3 years. We witnessed at that time, an employee preparing sandwiches with sweat dripping from his nose directly onto the sandwich he was preparing at the counter, in front of the customer. We emptied the store by pointing out the obvious to the other customers. Subway has some obvious health issues now that I read these other posts. The scary thing is..........we don't SEE most of our fast food prepared...........
I cook most of my own food these days. What happens to it before I buy it? Cook well, eat well, and be thankful every time your meal doesn't bite you back!

I just went at it with a lady from subway down the street from me. I've been going to Subway pretty regularly for most of my adult life and lately the sandwich artists keep trying to screw me on the meat.
Just today I got the delicious 12" Italian BMT and she put 2 pieces of ham on it. I politely pointed out to her, as I have to do more and more often now, that she was supposed to put 4 pieces of ham on it.
She refused and we went back and forth on it until finally she gave in. Does anyone know how many slices of meat they're supposed to put on the different sandwiches?
I've emailed subway multiple times about this and have never gotten a response.

I actually work at a Subway too. The above formulae are correct.

I won't say exactly where I work out here on the internet, but it's true that a lot of us are apathetic about our jobs. We're the lowest rung on the whole ladder, and we have to deal with customers who complain about the ingredients - something that we really don't have any control over. Much of the meat is processed and not what I would call "real."

Asking that employees change their gloves after every sandwich, especially in busier stores (I work in the food court of a mall, for instance) is a bit much. We wash our hands before putting them on, and nobody uses the register or handles money with the same gloves used to make sandwiches. We change them when we use the register, or if we notice a hole in them (which, since we wash our hands before putting them on anyway, isn't that bad). If we took the time to change them after every sandwich, then people would just complain about slow service. You can't win.

My suggestion, as an employee, would be to not eat at Subway. The places just breed apathy in the low-level workers (my spirit's certainly broken), and even if you get the best sandwich "artists," the ingredients are still subpar.

The thing about changing gloves goes far beyond just them being dirty. Gloves can become contaminated when you touch one meat and you can cross contaminate that onto other sandwiches. Lets take ham. You pick up ham with your gloves and put it on someone's sandwich. Now you have ham juice on your gloves when you go to make someone's roast beef sandwich.

That doesn't sound too good at all to me and there are a lot of states that do require workers to change their gloves after every sandwich that is made. The company doesn't require it, but the company as a whole really has no control over the individual stores. Each store is independently owned. If a store wanted to clean up their act and show that they were a very clean establishment, they would change gloves all the time and let the customers see that.

I no longer buy anything from Subway. I used to eat their sandwiches all the time, especially the club 12", but one day I decided to try the hot pastrami and cheese they were advertising on tv, it looked really delicious. I went to my subway here in arizona and asked for italian bread, but they don't carry italian bread anymore, ok, so I ordered the pastrami and cheese on a regular 12" bread. now wehen they advertise this "special" sandwiche, it is full of meat and cheese, actually overflowing. I am watching this young girl make my sandwich, where she throws the meat into a microwave then puts it in the bread, adds cheese, wraps it up and sells it to me. When I get home to eat it, there is hardly any meat in there, the bread is cold and I hated it. The next day I went back and there were different "kids" working the counter. I asked the girl, how much meat is supposed to be in that pastrami 12" sandwich and she said 2 packages of meat and cheese. I asked her how it was made and she told me, they put the two packages in the bread I choose and then the whole thing in the microwave. Weel, I complained about the lack of meat and cheese and the way the other girl made it at the same time as I was speaking the owner of this franchise walked in and the girl explained what happened to me. The owner said, well, she is new...no compensation, no apology, no offer of a reduced or free sandwich, nothing...I will NEVER EVER go to a subway shop again....They really suck...

I operate a Subway in Ontario. It's unfortunate that the restaurants mentioned here don't have the benefit of owners and managers who care about the "Customer experience".
We operate with strict policies on glove usage, hand washing and food safety/quality. My employees are trained to toss anything out that they wouldn't eat themselves. Stale bread...throw it out. Green tomato..throw it out. Brown lettuce? Throw it out. I even encourage the employees to toss these items infront of the customers, so you all can see that we're concerned about the product we're serving.
If I ever noticed an employee going from the register to the sandwich line, all while wearing the same pair of gloves there would be some retraining and disciplinary action. Subway Policy dictates handwashing/glove usage very clearly. There is no excuse for these types of transgressions.
Please continue to report any findings of this sort to the customer service line (the phone # is on every napkin and bag). Consistent compolaints will only result in HQ getting involved, even if (unfortunately) the owners of the specific stores don't contact you, they will be reprimanded and stand a chance of having their franchise taken from them.
Hopefully, you will consider trying different Subway outlets and realize that not all sites are operated as carelessly as the ones mentioned here.

I've just read through all of your comments and i really can't believe what has been going on. I work in a subway in england and
i can tell you that, we are not aloud to use gloves when using the till, or handling money. we take them off and replace. If a
customers sandwich is not as they require it is sent to "waste" and another is prepared. We don't mind, as it is after all, them who is
paying for the items. As for the lack of filling on the sandwich there are universal requirements for each sandwich, for example every
subway melt has, 2 turkey, 2 ham, 2 cheese and our store personally puts 2 rashers of bacon per 6". BMT for example should have
2 ham, 3 pepperoni, 3 salami, 2 cheese on each 6". and so on. As for brown/red lettuce. I personally work on the fact that, if i
wouldnt eat it then niether is my customer. i have often thrown our lettuce for this reason, or mushy tomatoes, i always throw those.
I've only had one bad experience with subway, and that was because i wasnt asked if i wanted sauce, i wasnt asked about heating or
toasting and the amount of lettuce was poor, it didnt even cover the bread in the slightest, as i work in a store, im really fussy so i
left fussing over it all night to my friends, and i even told the people at my subway about it. We just laughed, because we know we
make good sandwiches.

On Friday 13,2007 I went to buy a sandwich in Subway in a gas station in Lakeland and the lady was so mean with me. Believe me she didnt even ask what I wanted if I dont stare at her she made me a hundred faces and almost threw the sandwich inside the oven without asking the ingredients I wantes or if I wanted something else. What I did was just turn around and live. Really I dont understand why people like that works with public. I will never go back there and I wont recomend it to anyone. She treat me like trash, not to say that she is.

Nasty employees took bread from back room instead of bread keeper tried to give me bread in 2 pieces that was put in microwave.then gave me stale roll never had such a bad experiance sandwich wasnt fit to eat.was traveling didnt have time to return.
But as u all say no one cares. beware of Va shops on St Johns church rd.

The thing is Subways are franchises, which means they are all owned by different people, and as a result ran differently. Yes,
handling your money and your food together is unsanitary, but hardly a reason to boycott the whole chain. Contacting the health department didn't help you, either, since unless the inspector sees it, there's not a thing he can do about it, and I promise you the employees behave differently when he walks in. You could have, however contacted Subway headquarters, which usually makes quite a difference (contact info is on thenapkin and usually on the cups). Also, as a word of advice, I find myself amazed at the complaints that people voice about Subway, when they continue to eat at McDonald's, Burger King, Taco Bell or basically ANYWHERE where you can't see them prepare your food. I don't know how it is in New York, but where I am, they NEVER wear gloves, so if you're that queasy, I would just eat at home.

Hey everyone... I'm really sorry to hear about your experiences with Subway thus far. I have been working at Subway for only a week now but at the store I work in I don't see any of these things going on, our manager would kill us. Personally, I love cooking anyway, so making sandwiches for people at work is a delight, as long as the order is somewhat small (Under 3 subs), otherwise I usually try to rush them out a bit more. I throw away anything I wouldn't eat personally, and any hard bread goes out right away. And in response to the guy who talked about Colorado Subways (I live in Colo) You're instructed that meat and cheese goes on the top, veggies on the bottom. You could probably request otherwise if you really want to.

I as of yet haven't returned to Subway and if I were you I wouldn't either, especially after getting food poisoning.

Ok first off to address the issue of Max in Toronto Canada

When u see the veggies sitting there i nthe sandwich Unit they are NOT AT ROOM TEMPERATURE. That sandwich unit is a refrigeration unit and I know this because I have posted here before I own stores in Tampa Florida. We are REQUIRED by HQ and health board to have veggies and meats within a certain temperature range and face severe penalties for non compliance. ALSO.....we are supposed to keep the veggies uncovered because the customer is supposedto be able to see the texture and colour of all the items in the unit before selecting them. Keeping veggies and meats uncovered does not sontribute to a temperature change in the items UNLESS the items are filled above the chill line then yes it is possible... Just thought I would clarify and let me know if I CAN BE OF MORE HELP TO YOU

Nothing really would surprise me, but what you should try doing is finding the owner of the franchise in question. In my experience corporate doesn't do much of anything.

IM, I agree with you that sometimes customers are a litlle TOO picky about ceratin stuff like having a piece of tomato that is slightly white in the center, or they will ask for complicated sequences of veggies such as half of a footlong dressed one way and the other half differently. I have even had a customer ask me to do it in 1/3's and then cut it into 3 (essentially getting 3 mini subs for the price of a footlong! So i understand ur frustration too .

I work at a subway in england and I have to say that most customers are treated with little respect and sometimes contempt by
employees. The franchisees bring this upon themselves, I'm a 17 year old student and paid minimum wage although i'm expected to
open the shop on my own in the mornings and have been left alone for up to 3 hours, with a steady flow of customers it's very
difficult to have everything done for afternoon, let alone to a good standard. Yesterday, upon phoning in sick (for the only time in
the six months i've been there may i add), my manager turned up at my front door. I don't really know the legalitites behind this
but you can say that I was hardly happy. Once he left, I phoned the franchisee, the owner of several stores and he said he "might
have a word with him (the manager)". I was appalled, one of my co workers was asked to qupply my address or "we would both be
fired". Her phone was taken from her so she couldn't contact me incase she was trying to "warn me". I'll be handing in my notice
today and writing to subway HQ. I realise this comment may not be related to the complaints in this post but i do sympathise with
customers and the way they are treated. Just thought I should let you know that in subway, employees are treated equally as poorly
as customers. Perhaps if the franchisee decided to raise people's wages beyond minimum wage to the penny, and made them
feel more valued, the staff would be more inclined to do their job properly.

Yes J it is unfortunate when the owners leave their stores and expect the level of service to be close to what they them selves woud offer....which is not always the staff's fault of course! But it has been prove nrepeatedly in Subway system that the stores that are run by the owners exclusively have a much higher success rate bot hin customer retention and cost controls than those that are run loosely. I'm happy that my posting of the formulae helped ur issue to be resolved in ur mind. Let me know how it goes ok

AMIN

I think it is just a general lack of concern from the higher ups in Subway. Like in my original post they have people making sandwiches and handling money without ever changing gloves. They should at least change gloves after every customer so that they see them changing gloves. It is more about making the customer think that you are concerned about being clean, than actually some rule or regulation.

I use to work at a Subway. I changed my gloves after handling money. Not all Subways are the same!

I just wanted to say that I have managed a subway for 3 years and i cannot even begin to tell all of you how cheap the franchise is .We had to deal with a bread cart that had a gap in it so that in the morning you would find nats hanging out in litle swarms, they were to cheap to buy anything that actually works, and just so all of you know, if no restaurant services there pop machine mold grows on the inside where the ice is , and yes if you have ever had any black stuff coming out with your ice nine times out of ten its mold. Yes we have all tried to take shortcuts along the way, and being a manager i saw just about every shortcut my employees invented, some were genius and some were just nasty.

ok ok. i understand that several people have had bad experiences at subway but not every subway is terrable! i work at the Subway on westgatein Tacoma, WA and we get comments all the time about our service, mostly good because eventhough three of us are still "kids" (we are seniors in high school) we are the hardest workers there. Our owners are very strict about keeping the store clean and we really don't mind because coustomers are what we need to stay in buisness, we have one lazy person who does have a bit of an attitude but after a strict talk and a cutback on thier hours they are starting to shape up. we do the best we can to make sure our customers are satisfied with their experiance. we have only had one formal commplaint in the last year. we NEVER handel cash with gloves, we wash our hands everytime we remove our gloves before putting new ones on, we check the temperature of the food ATLEAST twice a day, and we always keep or food covered when it is not in use, my boss is a clean freak so when we are not preparing food we are cleaning, we even have a sign that says "if you have time to lean, it's time to clean". we DO NOT serve anything that we wouldn't eat ourselves. sometimes we do get tierd and sometimes we get in a bad mood, like last weekend, i was almost a half an hour late to work because my (19 year old) friend's funeral ran later than i expected. but the owners of my store understood, and i didn't let my feelings of sorrow affect my work and how i treated others, in fact the customers cheered me up. i try to get into conversation to make them more comfortable, i love working in a place where i can interact with people, it makes my day to hear some of teir stories, and joke with some of the regulars. I LOVE my job and i encourage you to give Subway a second chance, because not all subways are bad. Don't think of it as fast food, think of it as food made fast, that is our unofficial motto at my store, we DO care about the customers, really they/you are ALL that MATTER! thank you for your buisness.

I personally work at a Subway, and I read through all of you guy's comments. There were alot about food poisioning. Food poisioning is becoming sadly comment in many food establishments today. My advice is before you eat somewhere, check out the place first. Check out the streets. If there are many people walking and driving up and down the streets there should be a decent amount of people in the restaurant. Next check out the restaurant. If there is hardly no one eating in there is probably a problem. Next, before you order, even if you order the samething each time you visit, check out there food, if their lettuce is red, OBVIOUSLY there is a problem. LEAVE THEN! If you see no problem with the food, check to see if the employee washed their hands and put on fresh gloves. EVERY Subway is REQUIRED to wash their hand Very often ESPECIALLY after handling money. Again LEAVE if this doesnt take place. Watch your food while it is being made. My advice to the poster of this bulletin, if you had've been watching the man you would have noticed the meat before it was placed in the toaster.

Another thing is, the poster said that he contacted SUBWAY's head office and they told you that they forwarded the message to the owner. In fact they did. Subway forwards everything, good and ESPECIALLY bad to the owner of the shop you refer to. If in fact there is a bad comment, SUBWAY has auditors that come through each month and observe everything, and I mean EVERYTHING. They start with the water and dishes in the sink and end with the food and money in the cash register. If you really filed a report that bad about the SUBWAY, they sent the auditor out to the Subway, without telling them that they were coming, and the auditor made sure that the restaurant was aware of the problem, and they were in fact written out of complience. Now being written out of complience doesn't mean that you will get shut down, but if a store gets two, they will be warned, and after three they will be shut down.

Every Subway is not the same. Just because you had a bad experience at one doesn't mean that you will have that same experience at all the others. Also, just because there are a few other people with bad experiences that posted on here doesn't meana anything because there are millions others that do not have problem. Another thing that I noticed was you said that some of your friends had those same problems, did you ever think that it was just that SUBWAY that you all visit, maybe you need to explore your options, try other SUBWAY's. Honestly I think it's is kind of wrong to try and say that SUBWAY in general is a bad place just because you had a bad experience at one shop.

Oh yeah to that person that said that they got a 12" BMT and only got two peaces of ham, according to our auditor, that is all you are susppose to get.

No No No... 12 inch BMT= 6 salami, 6 pepperoni, 4 ham. And cut that in 1/2 for a six inch portion.
in NYC 8 slices of turkey on a 12 inch/4 on a six inch.

If you want more information please e-mail me back and I will gladly help you out.

Let''s check our health facts folks! Cross-contamination occurs in only one way: The transfer of harmful substances or disease-causing microorganisms to food by hands, food-contact surfaces, sponges, cloth towels, and utensils that touch raw food, are not cleaned, and then touch ready-to-eat foods Cross-contamination means nothing else.

Since ALL the meat at Subway, Quizno's, Blimpy's is Ready-to-Eat (NOT raw) there is no cross-contamination from ham to turkey to fish - whatever. The important thing is "diesaes-causing microorganisms" - this is the key, regarding gloves touching coins, then ham OR vegetables - that is bad, obviously.

Also, "...I know that the shops are independently owned, but it is some of these shops that are giving Subway a bad bad name.
..." I agree with the 2nd part, but Subway shops are NOT independantly owned, they are franchises - you really don't OWN a franchised store. PizzaHut has Corporate stores, Franchise Stores, Stand Alone (owned), but not Subway, Not White Hen, not White Castle, etc. Denny's have ONLY corporate owned stores.

And if you get food poisoning (called botchalism) you proabably wouldn't get out of the hospital for at least 14 days, and THEN you would MIGHT start to feel well enough to go home, and then with at least 2 more weeks of out-patient care. Food poisoning will first cause nearly instant de-hydaration, for which the only "cure" is water, but not too much, which of course will be necessary to dilute the inevitble VOMITING. Food poisoning does NOT cause diahrea, certain FOODS themselves might and do. If anything, food-poisoning will cause constipation! Also, botchalism takes 24 hours to germinate - not 20 minutes or even a few hours - checmicals that accidently may get into food would cause this instan type reaction - usually soapy dish water (And by the way, if that were to have happened, it was almost certainly deliberate, because it is damned hard to do accidently due to the amount required - sopay water was a common wasy for cold war spies to get someone to quickly vomit or get bad cramps, usually instant diahrea, depending on the concentraion and type of soap).

Subway stores are different all over this country. I have been to stores in three different states and several cities within those states. I am also a manager. The area development office is responsible for the operations of the franchised stores. They are not individually owned, but franchisee owned and are held to a strict operations code. If you have a problem with a store, you should contact the area development office, since they are there in the city with you and Subway HQ in Connecticut. Trust me, you will be taken seriously. When they talk about store auditors, these people are looking for problems, they're not there to waste company time. When they find a problem, they write it up. Even if a customer gets 5 olives on their sandwich and not 6, or 7 olives and not 6 it's on the report. These sandwiches are formulated. Store cleanliness is huge! The auditors in our region (southern california) come in with flashlights and look under the shelves in the fridge and freezer, check the bottom sides of shelves. If a store is constantly dirty and employees consistantly do not follow sanitation guidelines, Subway will come in and take over the store from the franchisee. They do not play! To work in a Subway, you have to be about customer service and treat the customer the way you expect to be treated when you go out. They want fresh bread, fresh produce, fresh meat and cheese and fresh sauces, just like we do when we eat out. Your crew must be like minded. Just one negative person in the bunch can destroy a customers experience forever. I guess my point is, if you like Subway don't give up on all of them completely. There are lots of stores out there that are just waiting to give you a great experience. I have one in San Diego and I'd love the chance to change your negative experience to positive one, and there are several other Subways here in town that will do the same.

All the Subways in my area change gloves between sandwiches (or after all the sandwiches in an order are made), after they use the microwave thing, after using the register, and after handling money. I think they're all pretty clean. If I saw differently, I'd report them.



74.137.161.199

I've worked for three different Subway's and now I work for JimmyJohns. If you want something faster or fresher than Jimmy's make it at home. Point in fact People-- you wanted fast food, you wanted "fresh." Have you figured it out yet that 'most' restaurants will have flaws like the ones above. Yes, that one might be the worst in the country, but please don't judge a franchise by one store.

If there is a Jimmy Johns near where you are I encourage you to taste the difference. I still eat subway when I want breakfast, but most other meals are JJ. Yep, we slice the meat in the morning/afternoon (and the beef stinks, but it looks and tastes like a really juicy prime steak.) We slice the provolone cheese (nope nothing else but Provolone). The only thing we don't do is make the bread from scratch, that we get frozen. We slice ALL the veggies we use right there, you can watch if you like (I would recommend swim mask with nose plug for the onions.) WE ONLY HAVE LETTUCE, TOMATO, ONION, CUCS, and HOT CHerry Peppers on our menu, MAYO, Dejon Must, or vinigrette. Keep it simple, keep it fresh and forget the hot sandwichs or the salads.

BTW, for all those getting the hot sandwiches, have them "temperature" the product for you before you eat it-- if its under 150 degrees DONT tempt fate! Many germs (e-coli, listeria,etc) are not heat sensative anymore.



24.118.108.180

My story is about service or lack there of which I am aware could happen anywhere. The subway in question is on hwy 80 in Forney,Texas connected to a service station. Should this have been my first clue??? I went in to get one foot long and the place was clean and the employees were fast and clean.However,there was a male standing at the register speaking to the employees including what looked the female manager. I was half listening as one tends to do and then came to register where I expected to be check out as I was on my way to work with little time to spare (like us all!) They continued their conversation over 4 minutes and I finally said "Well do you want to keep this sandwich or would you like to check me out?" The man backed up and shut up and the woman looked at me like I was some kind of nut and said "oh of course!" Sarcasm is not LOST on me ok? I signed my receipt with a flourish and added in large letters "poor service!" and thanked them and left. We (in a family of 5) have never graced that establishment again and it is a shame as I like their food.

I HAVE CONTACTED SUBWAY "CUSTOMER CARE TEAM" THREE TIMES WITH NO RESPONSE TO THE OLD BAIT AND SWITCH WITH THEIR LATEST PROMOTION A 12" SANDWICH FOR FIVE DOLLARS BUT AFTER YOU GO IN AND ORDER YOU ARE TOLD AT CHECKOUT YOUR SANDWICH DOES NOT QUALIFY AT A SHOP IN ADAIRSVILLE GA. THE WORST CUSTOMER SERVICE IN THE INDUSTRY



216.78.60.1

How can I get in contact with Amin? Please provide email address!! :D Thanks!

Does anyone know how to get in touch with Amin? Please provide his email address!! :)

If you post please post:

The Subway Location of the store you are talking about.
The Problem you are having.

Thanks,
The Admin

There are lots of people who do change there gloves. Just bc one person at a subway restraunt dosent change thier gloves dosent mean that other subways dont either so i dont think you should just stop all around going to subway. They have very good food and every subway that i have been to has changed their for you shouldnt judge every subway restraunt................



205.202.39.162

I work at Subway in New Zealand and I must say I'm appalled by these comments. I make sure I'm clean and hygenic for every shift and I change gloves between register and sandwiches.

BUT.. You can't expect us to be able to change gloves between every sandwich as we're not just working on one, it's a circuit and there are people on breads, salads, cheese etc when it's busy. If you want quick service and a good sandwich then you can't expect us to change gloves after every sandwich.
That being said, as soon as my gloves get really dirty or get a tear i take them off, wash my hands and get new ones.

I'm from Mexico and I absolutely love Subway. There are at least three independent stores in my city and I've been to all of them, but only one seems to have that extra really great taste, so it's the one I most frequently go to.

I've noticed they always change their gloves after preparing a subway, and wear hats to keep their hair getting on the way (I recently saw a guy at another subway with long hair and no hat... kind of gross if you ask me).

What I like the most is that you can definitely order more olives or onions or whatever without getting weird looks, the employees there are really great, often making conversations with the client and showing off their smiles.

Hopefully the place stays that way!

Subway is falling apart! Went to the one on 7th & Grand in Los Angeles today.
Tried to order a pastrami 6"- guy went to the back for awhile finally came back and told me no pastrami.
So I said- give me HAM. The guy took 3 super thin slices of ham and said that's what I get. I'm pretty sure he was wrong
but there was no one to complain to. What a rip off-- I'm sure that they are just no longer getting any training.
I asked him to put on jalepenos and he put on Green pepper- I told him that was wrong but he didn't bother removing the wrong order.
I told him to add Spicy mustart- he put on the regular mustard-- the bread was old and hard--
and when I got to the register- they told me it wan't working for credit or debit card and I would have to pay cash.

They are just falling apart... plus no one even said "welcome to subway " when I entered.. just plain sucked.

I'm not going back anymore after years of going there.



216.240.130.251

My gross Subway experience happened in Canada.
This what happened on the 27 of March 2009 at 7:15PM.
I ordered a foot long cold cut combo the bun that was served to me was so stale that it had mold on it.
The owner\manager fought with me and said the bread was baked that day and refused to re-make the sandwich
forcing me to write off the $10.00 dollars and walk away after I made him though it out. That is my gross Subway
experience. I will never return.

the Canadian store in question is in Ottawa Ontario Canada.

Store#17747 Redeau Centre
40 Redeau Street Unit D
613-569-5001



206.132.181.84

I found this site because I was trying to find out how much meat is supposed to go on a sub.

I was buying a 12" roast beef yesterday and saw the owner put five slices of roast beef on the sandwich. It made for a VERY thin layer of meat. I noticed that the 6" sandwich being made behind me had four slices of meat, and they were folded. I thought it was odd that a 6" sandwich would have four slices and a 12" sandwich would have only five.

There was a huge line of customers, and I am a little shy, but I decided to say something about it. The owner doesn't speak English well, so one of the workers explained that meats are different thicknesses, so they put different amounts of meat on the sandwiches. I told her that five slices on a 12" just didn't seem like enough meat. After a few awkward moments, the owner threw an extra slice of meat on the end of the sandwich. There was no apology, no smile, no explanation, nothing. I was embarrassed that this happened with people all around me watching what was going on. I left the store with a "bad taste" in my mouth.



75.190.188.103